Privacy Policy – Otterbine Australia

Aquatec Equipment Pty Ltd (ACN 051 005 915) trading as Aquatec Equipment (“Aquatec Equipment”, “we”, “our” or “us”) is strongly committed to protecting your privacy when you interact with us or use our products and services.

This Privacy Policy applies to your use of the Otterbine Australia website (www.otterbine.com.au), as well as any face-to-face, telephone or other interactions you may have with us. It explains the type of information we collect, how it is used, how it may be shared, and how you can access or update it.

1. Application of this Privacy Policy

This Privacy Policy applies to personal information collected by Aquatec Equipment in connection with Otterbine Australia, whether we have requested the information or not. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

“Personal information” means any information about an individual who is identified or reasonably identifiable.

We may update this policy from time to time. If changes are made, we will post the updated version on our website.

2. Collection and Use of Personal Information

2.1 Why we collect personal information

We may collect personal information about you when:

  • You contact us to ask about our products, request a quote, or provide feedback
  • You purchase products, subscribe to an email list, or enter a competition
  • You apply for a role, or work with us as an employee or contractor
  • We need to analyse or improve our services, including through statistical data and cookies

2.2 How we use personal information

Your information may be used to:

  • Provide and deliver products or services you have requested
  • Contact you regarding products, services or technical support
  • Keep you informed about product updates, promotions or events (you may opt out at any time)
  • Respond to your enquiries or feedback
  • Improve our services and digital platforms

2.3 How we collect information

We collect information in two ways:

  • Information you provide directly, such as when you fill out a form, enter a competition, or create an account.
  • Data collected automatically, such as website usage statistics, IP address, and cookies. These help us improve our services and user experience.

3. Disclosure of Personal Information

We may share your information with third parties where necessary to:

  • Provide products or services you have requested
  • Deliver marketing or promotional communications (with your consent)
  • Support website operations and hosting services
  • Comply with legal obligations

Examples of third parties include technology providers, logistics companies, marketing platforms, and banking/finance providers.

We impose contractual restrictions on third parties to protect your personal information. We will never sell your personal information.

4. Accessing Your Personal Information

You may request access to personal information we hold about you, subject to exceptions under the Privacy Act.

Requests should be made to:

  • Email: privacy@aquatecequipment.com
  • Phone: 1300 AQUATEC (1300 278 283)
  • Mail: Privacy Officer, Aquatec Equipment, 37 Edison Circuit, Forrestdale WA 6112

5. Use of Personal Information to Contact You

We will not send you unsolicited electronic messages. You can unsubscribe from marketing communications at any time.

6. Protection of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

7. Cookies

Our website uses cookies to enhance user experience and collect data for analytics and promotional purposes. You may control or delete cookies through your browser settings.

Our website may also contain links to third-party sites. We are not responsible for their privacy practices.

8. Complaints and Enquiries

We welcome your feedback and will respond promptly to privacy enquiries or complaints.

Contact us at:

  • Email: privacy@aquatecequipment.com
  • Phone: 1300 AQUATEC (1300 278 283)
  • Mail: Privacy Officer, Aquatec Equipment, 37 Edison Circuit, Forrestdale WA 6112

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Competition Terms & Conditions

All Otterbine Australia competitions are open to Australian residents only. Winners will be notified via email and/or social media. If a prize is not claimed within 3 days, it will be redrawn. Prizes must be claimed from our head office and will be delivered directly to the winner. Offers and discounts cannot be used in conjunction with any other promotion.